Terms of Use - PrimeGuide | Service Agreement & User Guidelines

Acceptance of Terms

Agreement to Terms

By creating an account, subscribing to our services, or using any part of our platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These terms constitute a legally binding agreement between you and PrimeGuide. Your use of our services confirms your acceptance of these terms and creates a contractual relationship governing your access to and use of our nutrition planning platform.

Eligibility and Age Requirements

Our services are designed for individuals who are at least 18 years of age. By using our platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

Users must provide accurate and truthful information when creating accounts and using our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through email, website notifications, or other appropriate means at least 30 days before the changes take effect.

Your continued use of our services after receiving notice of changes constitutes acceptance of the modified terms. If you do not agree to the changes, you must discontinue your use of our services and may terminate your account in accordance with our termination procedures.

Service Description and Scope

Nutrition Planning Services

PrimeGuide provides personalized nutrition planning services designed to support the health and wellness goals of mature adults. Our services include customized meal plans, nutritional guidance, educational resources, and access to certified nutrition professionals for consultations and ongoing support.

Our platform offers tools for meal planning, progress tracking, and wellness education. We provide evidence-based nutritional information and recommendations tailored to your individual needs, preferences, and health goals as communicated to us through your profile and consultations.

Educational Nature of Content

All content provided through our services, including meal plans, nutritional information, and wellness guidance, is for educational and informational purposes only. Our recommendations are based on general nutritional principles and should not be considered as medical advice, diagnosis, or treatment.

We strongly encourage all users to consult with qualified healthcare professionals before making significant changes to their diet, exercise routines, or lifestyle. Individual health needs vary, and professional medical guidance is essential for addressing specific health conditions or concerns.

Service Availability and Updates

We strive to provide reliable and consistent access to our services, but we cannot guarantee uninterrupted availability. Our platform may occasionally undergo maintenance, updates, or experience technical issues that could temporarily affect service availability.

We regularly update our platform to improve functionality, add new features, and enhance user experience. These updates may change the appearance or operation of certain features, and we will provide reasonable notice of significant changes that may affect your use of the services.

User Responsibilities and Conduct

Account Security and Information Accuracy

You are responsible for maintaining the security of your account, including keeping your login credentials confidential and notifying us immediately of any unauthorized access to your account. You must provide accurate, current, and complete information when creating your account and using our services.

You agree to promptly update your account information when changes occur, particularly health-related information that may affect our recommendations. Providing false or misleading information may compromise the effectiveness of our services and could pose health risks.

Appropriate Use of Services

You agree to use our services only for their intended purpose of supporting your nutrition and wellness goals. You will not use our platform for any unlawful activities, to harass or harm others, or to distribute inappropriate content. You must respect the privacy and rights of other users.

Any attempt to interfere with the proper functioning of our services, access unauthorized areas of our platform, or compromise the security of our systems is strictly prohibited and may result in immediate termination of your account and legal action.

Health and Safety Responsibilities

You acknowledge that you are solely responsible for your health and safety. Before implementing any nutritional recommendations from our platform, you should consult with your healthcare provider, especially if you have existing health conditions, allergies, or dietary restrictions.

You agree to use common sense and good judgment when following our recommendations and to discontinue any practices that cause discomfort or adverse reactions. Our services supplement, but do not replace, professional medical care and supervision.

Intellectual Property Rights

PrimeGuide Content and Materials

All content, materials, and resources provided through our platform, including meal plans, educational materials, software, graphics, logos, and text, are owned by PrimeGuide or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our content solely for your personal use in connection with our services. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

User-Generated Content

If you provide feedback, suggestions, testimonials, or other content to us, you grant PrimeGuide a perpetual, royalty-free, worldwide license to use, reproduce, modify, and distribute such content for the purpose of improving our services and marketing our platform.

You represent that any content you provide is original, accurate, and does not infringe upon the rights of third parties. You remain responsible for the content you share and agree not to submit any content that is unlawful, harmful, or inappropriate.

Trademark and Branding

PrimeGuide, our logo, and other service marks used on our platform are trademarks of our company. You may not use these trademarks without our prior written consent. Any unauthorized use of our trademarks may constitute trademark infringement and unfair competition.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your intellectual property rights have been violated on our platform, please contact us immediately with detailed information about the alleged infringement.

Disclaimers and Limitations of Liability

Service Warranties and Disclaimers

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that our services will meet your specific needs, be error-free, or operate without interruption. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

While we strive to provide accurate and helpful information, we cannot guarantee the accuracy, completeness, or reliability of all content on our platform. Nutritional needs and responses vary significantly among individuals, and our recommendations may not be suitable for everyone.

Health and Medical Disclaimers

PrimeGuide is not a healthcare provider, and our services do not constitute medical advice, diagnosis, or treatment. Our nutritionists and staff are not licensed physicians, and their recommendations should not replace professional medical care. Always consult with qualified healthcare professionals before making significant changes to your diet or lifestyle.

Individual results may vary based on numerous factors including genetics, existing health conditions, adherence to recommendations, and other personal circumstances. We make no guarantees about specific health outcomes or weight management results from using our services.

Limitation of Liability

To the maximum extent permitted by law, PrimeGuide and its officers, directors, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total liability for any claims related to our services will not exceed the amount you paid for our services in the twelve months preceding the claim. Some jurisdictions do not allow limitations on certain types of damages, so these limitations may not apply to you.

Payment Terms and Subscription Management

Subscription Services and Pricing

Our services may be offered on a subscription basis with various pricing plans and billing cycles. All fees are due in advance and are non-refundable except as specifically provided in our refund policy. Subscription fees will be automatically charged to your designated payment method on each billing cycle.

We reserve the right to change our pricing with reasonable advance notice. Price changes will not affect your current billing cycle but will apply to subsequent renewal periods. You will be notified of any price changes before they take effect, and you may cancel your subscription if you do not agree to the new pricing.

Cancellation and Refund Policy

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Cancellations will be effective at the end of your current billing period, and you will continue to have access to services until that time.

We offer a satisfaction guarantee for new subscribers. If you are not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund. Refund requests must be submitted within the guarantee period and will be processed within a reasonable timeframe.

Payment Processing and Security

We use secure, industry-standard payment processing systems to handle all financial transactions. Your payment information is encrypted and processed by trusted third-party payment processors who comply with applicable security standards and regulations.

You are responsible for providing accurate payment information and ensuring that your payment method remains valid and has sufficient funds for subscription renewals. Failed payments may result in suspension of services until payment issues are resolved.

Termination and Dispute Resolution

Account Termination

Either party may terminate this agreement at any time. You may terminate your account by canceling your subscription and ceasing to use our services. We may terminate your access to our services immediately if you violate these terms or engage in conduct that we determine is harmful to our platform or other users.

Upon termination, your right to access and use our services will cease immediately. We will retain your personal information only as necessary to comply with legal obligations and will otherwise delete or anonymize your data in accordance with our Privacy Policy.

Dispute Resolution Process

We encourage users to contact our customer support team first to resolve any concerns or disputes. Most issues can be resolved through direct communication and our customer service process. We are committed to addressing user concerns promptly and fairly.

If a dispute cannot be resolved through our customer service process, both parties agree to attempt resolution through mediation before pursuing other legal remedies. Any legal proceedings will be governed by applicable law and conducted in the appropriate jurisdiction.

Governing Law and Severability

These Terms of Use are governed by applicable law without regard to conflict of law principles. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be replaced with an enforceable provision that best reflects the original intent.

These terms constitute the entire agreement between you and PrimeGuide regarding your use of our services and supersede all prior agreements and understandings. Any modifications must be made in writing and signed by both parties.

Questions About These Terms

If you have any questions about these Terms of Use or need clarification about any provision, please contact our customer support team. We are here to help you understand your rights and responsibilities as a PrimeGuide user and ensure you have a positive experience with our services.